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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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JH

January 15, 2026

5  out of  5
rating by JH
"I have been with Tom Maack State Farm Insurance for over 10 years. Never a problem. Always helpful and polite. Highly recommend!"
We responded:
"JH, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Rebekah Yarnall

January 14, 2026

5  out of  5
rating by Rebekah Yarnall
"We had a water damage claim for our home and Tom Maack was excellent to work with. He was very understanding and walked us through the process. He was easy to deal with and made the whole process a lot simpler. Thank you Tom"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here on State Farm Agent Tom Maack’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help! "
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Raigan Mendenhall

January 13, 2026

5  out of  5
rating by Raigan Mendenhall
"Fast, efficient, informative, great attitude all around at this location. Before going to State Farm and getting helped by Sam, I was thinking I couldn't afford a new truck based on a quote I got from Farmers Insurance with CHS's company discount ($346 per MONTH for full coverage with a $500 deductible, on top of monthly payments as I was going to finance it). Not too much of a deal, more like a scam. My parents recommended me to this office, and I'm forever grateful for it. While here, I got a policy in place for the new truck (full coverage, $500 deductible), my home, AND even a 20 year life insurance policy for less per month than Farmers quoted me for just the truck. Highly recommend a visit to these guys! Thanks again for your help, Sam. 😊"
We responded:
"Thank you so much for the 5-stars, Raigan! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Veronica Valdez

January 13, 2026

5  out of  5
rating by Veronica Valdez
"I always receive the service when I need it, and get answers to my questions from knowledgeable staff. They’re always friendly! And I get better rates here than I did with my previous insurance office."
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Lisa Kinn

January 11, 2026

5  out of  5
rating by Lisa Kinn
"Sam provided great customer service! He was friendly and made the whole process easy and quick."
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Landon Betzing

January 10, 2026

5  out of  5
rating by Landon Betzing
"Great communication skills and very helpful when dealing with first time issues!"
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Patricia Lashley

January 9, 2026

5  out of  5
rating by Patricia Lashley
"A very thorough, delightful positive experience. Sam was most helpful in meeting my insurance needs in a timely and finance friendly way."
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Maggie Lowell

January 9, 2026

5  out of  5
rating by Maggie Lowell
"Reach out to Tom Maack's Agency for all of your insurance needs. I have been working with John for the last couple of years and he is GREAT! Very timely and friendly."
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Kim Knipp

January 7, 2026

5  out of  5
rating by Kim Knipp
"Tom and his team are wonderful. They helped me with my claim every step of the way and made a very stressful situation much easier to navigate. They were responsive, knowledgeable, and truly cared about helping me understand the process. I’m very grateful for their support and would highly recommend them to anyone looking for an insurance team they can trust."
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Wyatt Finley

December 17, 2025

5  out of  5
rating by Wyatt Finley
"Been with them for a few years and have had no issues with them. Great prices and very friendly."
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Mike Sparks

December 17, 2025

5  out of  5
rating by Mike Sparks
"Since we chose Tom Maack state farm we have worked primarily with John and he has been absolutely fantastic. Everyone that we have worked with there are all very personable and always willing to help. Awesome choice for us. Michael Sparks"
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Ashley Vanek

December 15, 2025

5  out of  5
rating by Ashley Vanek
"Tom, is always welcoming and so helpful with every matter"
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Toni Kahnke

December 15, 2025

5  out of  5
rating by Toni Kahnke
"The team at Tom's office has been great to work with. John, CJ and Tom have all been helpful, are knowledgeable and polite! When I was looking for an insurance company, John was patient with me and answered my questions. I would recommend them!"
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Traci Wiest

December 12, 2025

5  out of  5
rating by Traci Wiest
"Every one I’ve ever talked to was always very kind and courteous."
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Jeremy Engram

December 12, 2025

5  out of  5
rating by Jeremy Engram
"Sam was amazing! He saved me tons of money, found me incredible deals, and was incredibly helpful, attentive, and kind! I highly recommend anyone work with Sam!"
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Abigail Jares

December 12, 2025

5  out of  5
rating by Abigail Jares
"Sam was so helpful!!!!"
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Ryan Lane

December 12, 2025

5  out of  5
rating by Ryan Lane
"This office has been incredibly helpful, knowledgeable and quick to respond to our requests. They have made insurance very easy and have created a loyal customer."
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Jorinda Thompson

December 12, 2025

4  out of  5
rating by Jorinda Thompson
"Friendly, helpful and always available to talk with for my ins needs"
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Spencer Simard

December 11, 2025

5  out of  5
rating by Spencer Simard
"I work in the roofing buisness with insurance and Tom has been nothing but the best help I have gotten with fast responses and intelligent problem solving. Highly recommend him for all insurance needs."
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Kent Dreessen

December 9, 2025

5  out of  5
rating by Kent Dreessen
"Thanks again for all your help everyone! Always appreciate your quick response and assistance."
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Chelsey Will

December 8, 2025

5  out of  5
rating by Chelsey Will
"Always helpful and pleasant to talk to!"
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AKAME M

November 17, 2025

1  out of  5
rating by AKAME M
"I had the displeasure of speaking with Mr. Maack. He was rude and condescending the entire time. He is great when taking your money, but God forbid you have a claim."
We responded:
"Please feel free to call again. We strive in our office to provide excellent service; as an agent we try to guide you in the best possible way. My apologies about your experience and I look forward to the chance to change your mind about your feeling concerning my professional duties -- I take them seriously. "
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Gregg Farrell

November 7, 2025

5  out of  5
rating by Gregg Farrell
"John Waddell has been exceptional to work with. Highly recommend!"
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Zack Wajer

October 26, 2025

1  out of  5
rating by Zack Wajer
"I called and wanted to talk to this guy about insurance ,my situation ,getting a quote, and seeing what my options were,and what this guy could do for me. Right away this guy was totally rude,and honestly was being a smart alec, and was belittling me. I was surprised and blown away that a guy like himself would say,and act like that towards me,like how he did. I wasn’t aware and really don’t know if I did,or said something to the guy or what. I don’t think I did,yet there had to be a reason why I definitely wasn’t pleased and this is why I am writing this review and my experience with him. I wouldn’t be surprised if there is more people as well, who had the same ordeal/issue like I did."
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Lindsey McNeiley

October 20, 2025

5  out of  5
rating by Lindsey McNeiley
"John Waddell has been wonderful to work with! He has helped me with insuring my new house and transferring my two vehicles from a different company. He collaborated with my banker and made the process so easy! John has also helped me look at different life insurance policies and was very patient when explaining the differences between everything. Finally, he was so quick with a response when we bought our new car and got it insured within a couple hours! Best part, it was all through email! Thank you John for all your help! You have been wonderful to work with!!"