State Farm® Insurance Agent Tom Maack
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Marcie Treumann
June 3, 2026
5
out of
5
rating by Marcie Treumann
"Was unable to locate current insurance card. I called and John texted and emailed it to me right away"
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Tom Maack’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Laurel ."
Morgan canon
June 3, 2026
5
out of
5
rating by Morgan canon
"I've been doing buisness with Tom for more than a decade. He and his staff have continually gone out of their way to offer stellar service. Everything from accidents to road side service, I know if I call, I will be met with concern and honest help. I can't say that about a lot of insurance providers. I'm lifetime loyal to them"
Julie Jones
June 2, 2026
5
out of
5
rating by Julie Jones
"I have nothing but high praises for State Farm in Laurel. They have always been courteous and worked well with my husband and myself."
We responded:
"Thanks so much for the amazing review, Julie! We really appreciate your support here in Laurel . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
BRYNN FITZ
June 1, 2026
5
out of
5
rating by BRYNN FITZ
"Very quick and helpful. Answered all my questions and was a pleasure to work with!"
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Tom Maack’s Team. "
Lynn Elliston-Gittings
May 25, 2026
5
out of
5
rating by Lynn Elliston-Gittings
"Attentive, great rates, and consistent excellent customer service."
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
Stephanie Jenness
May 19, 2026
5
out of
5
rating by Stephanie Jenness
"Amy was very helpful with getting our info switched around. This office has always been top notch!"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
Chris Krull
May 19, 2026
5
out of
5
rating by Chris Krull
"My insurance agent and his staff are all great. They do a professional job and are very helpful informative I wouldn’t do business with anybody else. Especially Amy pollack who I deal with all the time she’s so great and helpful. 5 stars for sure 👍👍"
We responded:
"Thank you so much for the 5-stars, Chris! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
Maryann Watters
May 15, 2026
5
out of
5
rating by Maryann Watters
"Everyone at Tom Maak's office is awesome. They have helped me with all my questions and. Concerns! Love working with them."
We responded:
"Thank you so much for the 5-star review of State Farm Agent Tom Maack’s Team! We deeply appreciate your kind words here in Laurel . "
Kim Larson
May 13, 2026
5
out of
5
rating by Kim Larson
"This is one place I don't mind going in to, to pay my bill. They are always so nice and friendly."
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
Peggy Reynolds
May 7, 2026
5
out of
5
rating by Peggy Reynolds
"Our appointment with Tom Maack of State Farm Insurance was very easy and enjoyable. We discussed our options and left with the coverage we need. It”s so wonderful to be able to walk into his office and have a one on one Conversation instead of listening to a menu and leaving messages on the phone. We look forward to having State Farm as our primary insurance ."
We responded:
"Peggy, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Tom Maack’s Team!"
Lisa Reimer
May 5, 2026
5
out of
5
rating by Lisa Reimer
"Tom helped me navigate the world of Medicare as I will soon 65. He helped find a supplement to meet my specific needs due to my health conditions. I appreciate the time he took to find just the right product for me."
We responded:
"Thank you so much for the 5-stars, Lisa! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Tom Maack’s Team anytime."
Tony Mcdonald
April 27, 2026
5
out of
5
rating by Tony Mcdonald
"Always very helpful."
We responded:
"Thank you for taking the time to leave such a great review, Tony. We strive for excellence in all things insurance and are grateful for your positive feedback. "
pben33
April 21, 2026
5
out of
5
rating by pben33
"Amy is very efficient and she knows what she is doing. If you have any insurance questions or anything else she’s the one you want to get a hold of."
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Tom Maack’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Laurel ."
Bob Skaggs
April 13, 2026
5
out of
5
rating by Bob Skaggs
"I called the office to check coverage for my vehicle."
We responded:
"Thank you for the amazing review, Bob! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
Eryn Jennings
April 9, 2026
5
out of
5
rating by Eryn Jennings
"I recently bought a house and moved all my insurance needs to Tom's office. Tom was very helpful, responsive, and knowledgeable. I am happy to be a customer."
Richard Truchot
April 9, 2026
5
out of
5
rating by Richard Truchot
"I have been a State Farm customer for decades and with Tom Maack since 2011. They are always upfront and helpful with any claims I have filed with them. I have had two claims where third parties rear ended my vehicles and left the scene (i.e. Hit and Run) and in both cases, my vehicles were repaired, and State Farm represented my case in court."
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Tom Maack’s Team. "
Jared Kaiser
March 26, 2026
5
out of
5
rating by Jared Kaiser
"Amy and CJ are the best!"
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Tom Maack’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Laurel ."
Ty Bermes
March 26, 2026
5
out of
5
rating by Ty Bermes
"Amy is amazing. Give her a call and you won’t be disappointed!"
We responded:
"Ty, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Tom Maack’s Team here in our Laurel office. "
Bill Oberlander
March 23, 2026
5
out of
5
rating by Bill Oberlander
"Tom Maack and his team have taken care of our family’s insurance needs for years with the highest quality service, friendly faces, and competitive rates. I would highly recommend!"
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Tom Maack’s Team. "
David Johnson
March 20, 2026
5
out of
5
rating by David Johnson
"I’ve been with State Farm for approximately 15 years. Tom Mack And his crew have always got the job done for me. They are always friendly and very helpful."
We responded:
"Thank you for your kind review of State Farm Agent Tom Maack’s Team. We appreciate it!"
Ned
March 20, 2026
5
out of
5
rating by Ned
"Tom was helpful in adding me to an insurance policy, the service was quick and easy, and above all Tom was very friendly during our conversation. Sets a very high bar for me in terms of insurance agents!"
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Tom Maack’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Laurel ."
Kelli Johnson
March 18, 2026
5
out of
5
rating by Kelli Johnson
"Great customer service!"
We responded:
"Kelli, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Tom Maack’s Team!"
Ellen Edwardson
March 18, 2026
5
out of
5
rating by Ellen Edwardson
"John Waddell is fabulous. Very helpful. I kept sending him new clients."
We responded:
"Thank you so much for the 5-star rating, Ellen! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
Dustin Hopkins
March 18, 2026
5
out of
5
rating by Dustin Hopkins
"Was looking at a monthly price increase of over 500$ per another insurance agency. Thankfully had a co worker recommend his new agent John. John made the process of switching home and auto simple and easy I was able to literally switch everything over by using my phone. So far I’ve been happy with the savings I get and the customer service."
We responded:
"Thank you for the amazing review, Dustin! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
Dalton Scott
March 15, 2026
1
out of
5
rating by Dalton Scott
"I’ve had State Farm coverage for nearly two decades, this will be the first agent I’ve dropped my coverage with. It feels like I have to chase them down to add coverage. I called them a week ago to add coverage, and was told they would follow up on Monday. It is now Saturday of the next week, and there has been no follow up. No call, no email, no response to the text they asked me to send. This has now happened twice with them. It’s been over a decade since I’ve filed a claim, but their lack of interest in assisting me with coverage makes me question their response if I was in a time of need. Hopefully others have more success with them, but I have no interest in continuing my coverage through this agency and am in the process of transferring my policies."
We responded:
"Dalton, we are disappointed to hear that your experience with us was not positive. We take all feedback seriously and would appreciate the opportunity to make things right. If you would be willing to share more details with us here on State Farm Agent Tom Maack’s Team about what happened, please give us call. We are genuinely sorry to hear that we here on State Farm Agent Tom Maack’s Team did not provide the service you expected. We are committed to delivering an exceptional experience for everyone, and your feedback will help us improve. "