State Farm® Insurance Agent Tom Maack
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Shaun Lepley
November 6, 2026
"CJ was amazing and on top of getting everything we needed to his ability"
"Shaun, it means so much to hear you had such a great experience with us. Thank you for sharing this feedback! - Tom Maack and Team "
Stacy A
November 6, 2026
"Long term customer here. All staff have been friendly, helpful and informative with every transaction that I've had with them"
"Hi Stacy, thank you for the wonderful review - I truly appreciate your positive feedback. Please don’t hesitate to give my team a call if any concerns arise. - Tom Maack, Your State Farm Agent "
Jasmin Gervin
November 2, 2026
"This team is always prompt to answer and is very friendly and knowledgeable. I highly recommend working with Tom and his team."
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
Richard McKinley
October 30, 2026
"Sam is doing a great job for both our home and auto insurance"
"Thanks so much for the amazing review, Richard! We really appreciate your support here in Laurel. Just reach out anytime if you need us - we’re here for you. "
Bridgette Olson
October 30, 2026
"The whole office is incredibly efficient and quick to help with any concerns or adjustments needed."
"Thank you so much for your wonderful feedback of us here at Tom Maack’s State Farm Insurance office! We’re so glad you had a positive experience with us. Please give us a call or send us an email if we can help you with anything additional. - Tom Maack’s Insurance Team "
Christine Hudson
October 29, 2026
"Polite, vey sufficient"
"Thank you for the 4-star review! We really appreciate your feedback about our Laurel-based insurance office. If there’s anything we can do to make your next experience even better, we’d love to hear your thoughts. "
Judy & Rick McKinley
October 29, 2026
"Very nice business atmosphere. Everyone is super helpful and kind. Sam is very efficient and on top of making everything work well for his clients"
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in Laurel. "
Cassie Soape
October 26, 2026
"Team is great!!!
Kind and helpful !!
Moved from Texas to here and they made it easy to get all of the coverage we needed!!!"
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Laurel to know you had such a great experience with us. "
Deanna Hay
October 23, 2026
"We appreciate Amy so much! She is so knowledgable and so positive and great to work with. She goes way beyond for us!"
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
Connie Paulson
October 10, 2026
"Very friendly and knowledgeable staff"
"Thank you for the 5-star review, Connie! We’re proud to serve the Laurel community and truly appreciate your support. "
Brooklynn Stensland
September 30, 2026
"Sam is so awesome and always helps me out when I need it! Glad to have this guy !"
"Thank you so much for the 5 stars, Brooklynn! We truly appreciate your feedback and are always happy to help whenever you need us. "
Gracie Bernhart
September 30, 2026
"Everyone at the Tom Maack office is always friendly and quick to help!"
"Thank you for taking the time to leave such a great review, Gracie. We strive for excellence in all things insurance and are grateful for your positive feedback. "
Mikaela White
September 28, 2026
"Incredible customer service! Very helpful 👌 definitely recommend Tom Maak for an insurance agent.10 outta 10"
"Mikaela, thank you so much for the 5-star rating! If you ever have questions or need assistance, our team is always here to help. "
Paige Pollock
September 27, 2026
"I would recommend to anyone! They are all so friendly and helpful! Great people to work with."
"Thank you so much for your wonderful feedback of us here at Tom Maack’s State Farm Insurance office! We’re so glad you had a positive experience with us. Please give us a call or send us an email if we can help you with anything additional. - Tom Maack’s Insurance Team "
Summer Buttram
September 24, 2026
"Wonderful team to work with. John is on top of it every step of the way! Plus they save us over $100 a month from our last insurance company!"
"Hi Summer, we really appreciate your review! We’re so glad you had such a positive experience with my team and I here in Laurel. If you ever need help, we are just a phone call away! - Your State Farm Agent, Tom Maack "
Sherri Greenwalt
September 10, 2026
"Great people to work with."
"Thanks so much for the fantastic rating, Sherri! We’re so glad you had a great experience with our team. Don’t hesitate to reach out anytime—we’re here for you! "
Tyler Treumann
September 8, 2026
"I cannot say enough good things about Tom Maack and the way he handled my situation. Tom truly went to battle for me when I had an issue with a rental car claim.
He took the time to personally contact the claims agent and speak on my behalf. He pointed out several concerns he noticed with the claim, including the lack of timestamps on the photos, the poor clarity of the pictures, and the fact that the documentation wasn't submitted until more than a month after the vehicle had been returned.
Tom didn't just take my word for it—he actually looked into the situation, recognized that there were legitimate concerns, and advocated for me. Because of his help and willingness to get involved, the claims agent ultimately dropped the claim, and the rental car company took responsibility for the repairs.
That is what I call going above and beyond for a customer. Tom could have simply told me to deal with the claim myself, but instead he stepped in, investigated the situation, and stood up for me. I truly appreciate the time, effort, and professionalism he showed.
If you're looking for a State Farm agent who will actually be there for you when you need help, I highly recommend Tom Maack. I'm extremely grateful for everything he did for me!"
"Tyler, thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. "
Layne Reynolds
August 28, 2026
"By far the best insurance company I’ve ever had. Specifically tom and his team. They continue to go above and beyond with my best interest being top priority. Very trustworthy."
"Hi Layne, we really appreciate your review! We’re so glad you had such a positive experience with my team and I here in Laurel. If you ever need help, we are just a phone call away! - Your State Farm Agent, Tom Maack "
Yvonne Becker
August 25, 2026
"All staff members immediately greet you, when you enter the office, with a smile and acknowledge you by first name."
"Thank you so much for the 5-star rating, Yvonne! I truly appreciate your support and am always here if you have any questions or need anything. Feel free to reach out to my team and I anytime. - Your State Farm Agent, Tom Maack "
Sedley Pollock
August 21, 2026
"Amy is the best!!"
"Thanks so much for the fantastic rating, Sedley! We’re so glad you had a great experience with our team. Don’t hesitate to reach out anytime—we’re here for you! "
Trisha JT
July 31, 2026
"CJ does an amazing job with providing great customer service and getting done what’s needed in a timely manner. This week I needed a second opinion on a roof inspection and he made arrangements to have the agent out to see us within a couple hours. We were able to gain the knowledge we needed and also get some ideas on how to proceed. Great job CJ!!"
"Trisha, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with my Laurel insurance team! - Your State Farm Agent, Tom Maack "
Brenda Fox
July 31, 2026
"Tom Mack State Farm has been so helpful with all our insurance needs. CJ and Amy have been so great when we’ve made changes."
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
Aidan Tilzey
July 30, 2026
"Great help and service."
"Aidan, thank you so much for the wonderful review! We really appreciate your kind words. If you ever need anything, our Laurel insurance team is always here and happy to help. "
Linda Shinpaugh
July 27, 2026
"They are always SO helpful! Every time I call someone helps me quickly. I also had a major loss a few years ago. Because Tom and his team set up my insurance properly, everything was taken care of."
"Linda, thank you for the amazing review! Our Laurel insurance team always aims to go above and beyond, so it means a lot to hear that reflected in your experience. - Tom Maack, your State Farm Agent "
Cassidy Stensland
July 27, 2026
"Appreciate the prompt service and responsiveness from John Waddell. I called the day before my policy for home and vehicles were about to expire and we had a policy in effect the next day and saved me some $ too."
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. "